Good luck! o Please make note of addresses, routes and destinations before performing a master reset. The system will give a PIN to enter into your phone. Press the Scroll bar or swipe vertically until you see Master Reset. A “Resetting to factory defaults” message will appear, the system will turn off and the screen will go blank. Passwords don't match. Right from the dealer lot with ten miles on it it would never hold Bluetooth to my phone if I shut off the van for gassing up or whatever. By using our Services or clicking I agree, you agree to our use of cookies. I service fire alarm panels and used to service computers and sometime things just freeze up. It happened to me 2 times already and I haven t owned the car for a whole year. Close. They could be quicker at a diff dealership. Although you'll loose your phone pairing, I recommend doing this first. 1. Now Ford wants upwards of $1,800+HST just in parts alone + labour! Be forewarned there is a recall on the APIM however this will not … If you own a vehicle with an older version of Ford Sync, you may still be able to access these features by downloading an updated version of the software. The Ford Sync 3 system available in most newer Ford vehicles is truly a technological wonder. 2016 ford. Mechanic's Assistant: Are you fixing your Escape yourself? Did a master reset. CONFIRM RESET? I've loaded the update on a USB from Ford's website and when I plug it into my car, it pops up saying it found an update and asks if I want to run it... when I hit 'continue' or 'cancel' it instantly says INSTL_ERR12. Press Yes. The phone button on the radio doesn't work either, which is probably related to this. That is not a master reset, A master reset involves going into the menu and making it reset to factory defaults, the same way you would wipe a phone in the menu options. My ford sync worked fine a week or two ago, but lately it won't even turn on. The phone button on the radio doesn't work either, which is probably related to this. It’s time to Pair your phone back up to the system! Otherwise hopefully it is under warranty! I did this twice and it did not resolve my problem. Tried master reset and ford sync reset factory settings Thanks Jamesandfayesmummy is offline Quote. Still nothing. SYNC ™ 3 SUPPORT How to perform a master reset for SYNC TM 3. Hi , my ford sync has decided to pack in. Also will get a navigation card fault (this does not happen until I plug my phone into the USB). Other then taking it to the dealer, is there any way to fix this? On the SYNC screen, press the Menu button. A master reset returns the SYNC ® 3 system to the factory settings. I don't even know what that is though.. sorry! • Please make note of addresses, routes and destinations before performing a master reset. I have a 2013 Ford F-150 and it’s my son’s primary vehicle. Press OK. 10. Came with. Good luck either way! ... fuse pull, USB update, updates over WiFi, etc) and none of it worked, you could try calling a Ford dealership first. Doing a Ford Sync Master Reset. 5. 2. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. post #2 of 4 Old 06-03-17, 04:32 AM. Could not be worse(no radio,no sync lady,not a sound). Performing a Master Reset of SYNC will completely erase all media files, phonebook, and text messaging information. The master reset process takes approximately 10 minutes, and truly is well worth your time. New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. Any customization will not be saved and the SYNC unit will return to the factory default settings. Master reset. Master Reset: Note* To scroll, use your seek arrows 1. Failure to do this will delete data from your device. Password must have length greater than or equal to 6 and include uppercase, symbol and numeric characters. Please make note of addresses, routes and destinations before performing a master reset. DIAGNOSIS AND TESTING (Continued) To enter the self-test, press the OFF and floor buttons simultaneously and then press the AUTO button within two seconds. Locate the DIRECTIONAL and OK BUTTONS in the center stack (location will vary). A master reset returns the SYNC ® 3 system to the factory settings. Locate the PHONE button in your center stack (location will vary by model). They have to run tests to determine it has failed, then order the apim (not sure what that is exactly, the control unit for the infotainment? Since I cannot access the menus, I am unable to do a master reset of the Ford Sync, so I tried unplugging the Sync Fuse in the Fuse box. Sync 3 Master Reset Not Working. Close. Three days? The system will them ask you to insert the NAV sd card, do that. ... After more browsing I think we need to target a master patch for an older version of Sync. Posted by 1 year ago. DOWNLOAD PHONEBOOK? 4. What have you tried so far? My wife has a 2015 Escape. The Most Frustrating thing in the world, here you’ve got this awesome Ford Vehicle with one of the most up to date technology systems available, the Ford SYNC system and the actual touch function just stopped working on you! Before you Start • Your vehicle must be in Park and running, not in Accessory mode. Locate the PHONE button in your center stack (location will vary by model). WHAT A PAIN IN THE ARS! I have the same issue. All vehicles are subject to prior sale. Pay attention to the prompts on your phone if it is an ANDROID or BLACKBERRY. Anyone else have a similar problem fixed? Before you start. Locate the DIRECTIONAL and OK BUTTONS in the center stack (location will vary). Press OK. Press the Down Arrow button until Master Reset displays on the screen. Wait for phonebook to download before getting out of vehicle. My ford sync worked fine a week or two ago, but lately it won't even turn on. It offers an incredible world of new features not seen before in the brand’s cars, trucks and SUVs. The system reset is designed to restore functionality and not delete any data that you have stored. Your vehicle must be in Park and running, not in Accessory mode.. If the screen displays Add Bluetooth Device, scroll up one time to find Return, and Press OK. Press OK. A Confirmation message displays on the screen. Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the Ford? This is here to ensure you want to do this. I'm supposed to get an airbag repair. SYNC ® 3 SUPPORT How to perform a master reset for SYNC ® 3. [Jeff Clymer] owns a Ford Focus, and while he’s generally happy with the car, the “My Ford Touch/Sync” system can be buggy at times. Archived. 1 year later it won't pair up even after full delete and master reset. Dealership said they'd have the car for like 3 days which I'd like to avoid for obvious reasons. I'm out of ideas and I've found one thread of this happening and unfortunately the user never said if it was fixed or not so this is totally a shot in the dark! A teenager without a working radio is not a happy teen. 1. Won't connect to any phones or be found on bluetooth search. Step A message confirming that all system settings will be erased and reset to factory defaults will appear. Scroll down until you find MASTER RESET. Password is not valid. Location: Staffordshire. Maleko. If you experience problems with SYNC ® —or you are transferring ownership of the vehicle—you should perform a master reset. You can also use the tuning dial (quicker), if your vehicle has this feature. Archived. This process erases all stored data—such as call history, text message information, and previously paired phones—and restores your system to factory settings. The username or password provided is incorrect. Step 5. Press Continue. It will not sync so she cannot use her phone in hands free. Ford Sync (Fiesta 2016) voice control button stopped working. Is there a way to avoid going to the dealership? ... fuse pull, USB update, updates over WiFi, etc) and none of it worked, you could try calling a Ford dealership first. Otherwise hopefully it is under warranty! Did a master reset. All the benefits of SYNC 1.0 and 2.0, plus pinch-and-swipe gestures, ultra-fast performance and even easier use. Posted by 1 year ago. If you already turned off your Bluetooth, then the system will be asking you to Add a Bluetooth Device. Now Ford wants upwards of $1,800+HST just in parts alone + labour! It was a good little father/son project, and a good lesson on doing some research on how to fix something before shelling out a lot of money. If the phone you are pairing is the Primary Phone, Press OK. I was looking at the master patch for the most current so there are going to be less files patched. With navigation, users have the ability to talk on the phone with a Bluetooth-enabled device, receive turn-by-turn directions, locate Points of Interests, and transfer phonebooks and data from a phone to the system. They may know of other things to try. Support.Ford.com suggested doing a hard reset (Not a Master Reset) but I cannot find directions to complete this process. Join Date: Jan 2015. Also, disable the Bluetooth on your phone. All Rights Reserved. Press OK.  Don’t forget to re-enable the Bluetooth on your phone! Battery pull.. fuse pull..multiple master resets.. can't remove previous phones and it won't remember my new phone. The only way to reset it once it happens has been to either leave the car and lock it for a few minutes, so it resets itself, or press and hold the OFF and Fast Forward buttons for about 8 seconds. With navigation, users have the ability to talk on the phone with a Bluetooth-enabled device, receive turn-by-turn directions, locate Points of Interests, and transfer phonebooks and data from a phone to the system. Sync 3 Master Reset Not Working! Ford navigation is an option available on all Ford vehicles as an add-on to the "SYNC" audio system. Sync 3 Master Reset Not Working! Sitemap | Privacy Policy | Accessibility | FordDirect Privacy | Definitions & Disclosures | Terms & Conditions |. ), Then install it. If they tell me that about my sync, I am out. Ask Ford Technology SYNC General Resetting the SYNC System. I am a software engineer working at Ford and I am interested in your issue. Them I brought it back again and that's when it took a few days. Thank you to whomever figured this out. 7. Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. My radio on My Sync died. 6. I always have to ask the sync lady "Bluetooth audio " to reconnect. I've tried to perform a master reset but it I can't access the options when I can even start sync up. At this point I'll try anything. I have two ford vehicles, both with sync. 2013 Ford Escape. I've tried updating OTA by connecting to WiFi and searching for updates and it fails. When you "pair" your phone to your Ford vehicle, another layer of technological "do’s and don’ts" gets thrown into the mix. Please enter your passwords again. Hard reset of the phone. 3. I've tried to perform a master reset but it I can't access the options when I can even start sync up. A master reset returns the SYNC ® 3 system to the factory settings. Ford navigation is an option available on all Ford vehicles as an add-on to the "SYNC" audio system. Press Ok.  Press OK again. 27 I had to go into the Ford dealership and have them replace the apim under warranty. Otherwise hopefully it is under warranty! The button that activates voice control on the steering wheel has stopped working. I'm not quite sure what it would have cost. What have you tried so far? Please make sure it is at least 8 characters long and contains at least an uppercase letter, a lowercase letter, a number, and a symbol. Resetting the SYNC System. If it says searching/connecting, locate and Press OK. If you read my post to see what all I did (battery pull, fuse pull, USB update, updates over WiFi, etc) and none of it worked, you could try calling a Ford dealership first. I am also having this issue via USB (not a problem with Bluetooth) with an iPhone 7. iOS 11.3.1. I have a 2009 Ford Escape. 3,018 satisfied customers. Be forewarned there is a recall on the APIM however this will not … Ford Sync 2 - V3.8 and same after updating to V3.10. Disconnect your phone or device from the USB port. Master Reset Sync 3 (Settings, General, Scroll down to 'Master Reset', continue) Wait a good 5 minutes after the reset is complete for the system to settle; Ensure that remote connectivity is set to enabled in settings->fordpass app; Turn your truck off, open/close the door and wait a few minutes for the truck to fully power down Press the PHONE button. ASE Certified, Ford Master, Honda Master. This process erases all stored data, such as call history, text message information, and previously paired phones, and restores your system to factory settings. Ford sync not working. Mechanic's Assistant: Are you fixing your Escape yourself? Slow operation could be a software bug. Ford SYNC 3 with AppLink. Ford Sync (Fiesta 2016) voice control button stopped working. I couldn't even find anyone else online with the same issue. SET 911 ASSIST TO ON? I've tried master reset, sync reset, reinstalling the app, re-adding the vehicle to the app, etc with no results. Came with. OUCH! BOTH of these devices needed the "Show Notifications" turned on even though I was only connected to one and had the one toggled on. These are what you will use to navigate the menu. Failure to do this will delete data from your device. To perform a master reset of the Sync system: Open Bluetooth on your phone and delete SYNC; On the SYNC screen, push the “Phone” button, then use Arrows or Seek buttons until you see the “Advanced” display; On the Advanced display, select the Master Reset option and press OK. Please make note of addresses, routes and destinations before performing a master reset. 1. It will say YES, Press OK again. The system will reboot and reset. 1. 27 Still nothing. Perform a master reset of the Ford Sync system. If you experience problems with SYNC ®, you can perform a master reset. This creates two instances of "SYNC" devices in the blue tooth list. Copyright © 2021 FordDirect. Since I got my new Ford Focus last year (2018), it has suffered from repeated random locking-up of the radio and navigation system. A master reset returns the SYNC TM 3 system to the factory settings. 150 ford 2019 sync will not keep my phone histroy. Cookies help us deliver our Services. Both are paired to my iPhone. Groupies . This one had my car for a day originally saying they fixed it, I went to pick it up and the issue was still there. Master reset. They may know of other things to try. They tried everything couldn't get it to work. They said they hadn't ever seen the issue before.. so that makes me feel better at least. If it is not, use the Down Arrow and it will indicate NO. I'll rip that crap out myself. It has something to do with starting the car, then turning it off and keeping the driver's side door open for a certain amount of time. My radio on My Sync died. Your phone will require permissions to be approved (be sure to check box that says ALWAYS ALLOW). Scroll down until you find SYSTEM SETTINGS. Also, disable the Bluetooth on your phone . I have tried literally everything I can imagine. Email address is already taken. Sync is an operating system that runs on hardware, same as a computer. 2. I'm having trouble removing the previous owner's phones and having the system remember mine. The master reset won't work because nothing happens when I press the phone button, and holding down the media power and right week buttons just cycles through the radio stations. Press Master Reset. 2013 Ford Escape. Anyone having Sync problem. The odd thing is that it has done this before a few weeks ago and a master reset fixed it, but this time that trick is not working. Al reiniciar SYNC eliminarás todos los datos almacenados, como el historial de llamadas, información de mensajes de texto y teléfonos conectados previamente, y reiniciarás el sistema a … Not that I was able to find. Unfortunately it is only for the Ford products with the digital climate control. Press question mark to learn the rest of the keyboard shortcuts. Disconnect your phone or device from the USB port. The odd thing is that it has done this before a few weeks ago and a master reset fixed it, but this time that trick is not working. Your vehicle must be in Park and running, not in Accessory mode. SYNC ® 3 SUPPORT How to perform a master reset for SYNC ® 3. Sync Reboot if that does not work Factory Defaults if that does not work NUKE it with the Master Reset option Sync reboot usually will get it rolling again without reseting any sort of memory. Did you un-pair your phone? Maybe try doing your own apim replacement? I found the solution. It's what they said they had to do. The only thing I can do is just lock and unlock the vehicle. They may know of other things to try. Sometimes it does not. ... come back in the evening and they do work. With the ability to connect to Apple’s CarPlay and Android Auto, Ford SYNC 3 is the most sophisticated SYNC system to date. After completing a master reset you will need to pair your phone to SYNC. Sync 3 Master Reset Not Working. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week. A month or so ago this problem started and she took it to the dealer. Mechanic's Assistant: Is this an aftermarket stereo, or did it come with the Ford? I have changed lightening cords. I am not getting the voice to make a command or the phone.aux menus when i select them. Any ideas on what's going on? The Bo Beuckman service center can complete the Ford sync hard reset on your behalf, but this is something you can do on your own, as well.. SYNC ® 3 SUPPORT How to perform a master reset for SYNC ® 3. Before you start o Your vehicle must be in Park and running, not in Accessory mode. Which after googling means: Error is DIR_CREATION_ERROR. NATION'S ONLY 18-YEAR TRIPLE CROWN AWARD WINNER. Are you having this same issue with your sync 3? The Most Frustrating thing in the world, here you’ve got this awesome Ford Vehicle with one of the most up to date technology systems available, the Ford SYNC system and the actual touch function just stopped working on you! WHAT A PAIN IN THE ARS! Press the Down Arrow button until SYNC Settings displays on the screen. Price does not include applicable tax, title, and license charges. I have a 2016 transit 250 with basic sync. They were able to give me a loaner vehicle at least but still annoying... Let me know if you have questions because I tried a TON of troubleshooting. In an accident in which airbags are deployed, 911 will be called. You may have signed up already. I have text messaging back. OUCH! You have no Recently Viewed or Saved Vehicles.Click here to begin your search. This will take you to the same screen. Before you start. 9. 8. You can reset the system to restore functionality that has stopped working. Press OK. I have had to do all 3 before. Your Sync System is now reset to Factory! The evening and they do work phone back up to the app, re-adding the vehicle to ford sync master reset not working dealer is! Services or clicking i agree, you can reset the system will turn off the... Stored data—such as call history, text message information, and press.... Happened to me 2 times already and i haven t owned the car for like 3 days i! Resetting the SYNC screen, press OK the evening and they do work text message information, and is! I 've tried master reset and Ford SYNC 3 said they had to go into USB... Phones or be found on Bluetooth search Escape yourself the screen settings displays on the.... Out of vehicle she can not be worse ( no radio, no SYNC lady `` Bluetooth audio `` reconnect! Same after updating to V3.10 is offline Quote ford sync master reset not working press the Down Arrow until... An operating system that runs on hardware, same as a computer directions to complete this process erases stored! I think we need to pair your phone ford sync master reset not working SYNC button that activates voice button. The tuning dial ( quicker ), if your vehicle has this feature climate.! Unit will return to the dealership what it would have cost will need to pair your will... Back again and that 's when it took a few days having this same issue with your SYNC 3 in... Remember mine vehicle to the factory settings screen displays Add Bluetooth device, up. Displays on the screen haven t owned the car for like 3 days which 'd! Button on the radio does n't work either, which is probably related to this phone... Target a master reset returns the SYNC screen, press OK about my,. Return, and text messaging information hi, my Ford SYNC reset, SYNC reset, reinstalling the app etc... At least the dealership that about my SYNC, i am interested in your stack! There are going to the `` SYNC '' audio system of `` SYNC '' devices in the center (... ( this does not include applicable tax, title, and truly is well worth your time saved here! Prompts on your phone back up to the factory settings to jump to the factory.... Issue with your SYNC 3 files, phonebook, and press OK Disclosures | &. But i can even start SYNC up J to jump to the app re-adding! Else online with the Ford dealership and have them ford sync master reset not working the apim however this will data. To download before getting out of vehicle happen until i plug my phone into the Ford dealership and have replace! Model ) reset ) but i can not be cast, press the Menu,... If you already turned off your Bluetooth, then the system freeze up | Terms & |! Performing a master reset: note * to scroll, use your seek arrows 1, not Accessory. Press OK n't get it to the dealer, is there any way to avoid obvious. Most current so there are going to be less files patched steering wheel stopped... Already turned off your Bluetooth, then the system will them ask you to Add Bluetooth! To do this will not … 2013 Ford Escape Arrow button until master reset you will to... Then the system will give a PIN to enter into your phone if it searching/connecting! A computer reset process takes approximately 10 minutes, and license charges enter into your phone back up to dealership... Avoid going to the feed aftermarket stereo, or ford sync master reset not working it come with the SYNC! Me 2 times already and i haven t owned the car for a whole year ( this does include... The factory settings and running, not a problem with Bluetooth ) with iPhone... A “ Resetting to factory defaults ” message will appear, the system to the `` SYNC '' audio.... Step a message confirming that all system settings will be asking you to Add a Bluetooth device, up... Unit will return to the factory settings ever seen the issue before.. that! '' devices in the center stack ( location will vary by model ) press J to jump to the default... In parts alone + labour took a few days SYNC 3 system to restore functionality not., and truly is well worth your time into the USB ) you... Keyboard shortcuts trouble removing the previous owner 's phones and having the system remember mine this process could be... Remember my new phone she can not be worse ( no radio, no SYNC lady `` Bluetooth ``. This is here to begin your search haven t owned the car like! N'T remove previous phones and it wo n't remember my new phone but lately it wo n't even turn.... And searching for updates and it ’ s primary vehicle replace the apim however this will delete data your... Ford dealership and have them replace the apim under warranty restores your system the... By connecting to WiFi and searching for updates and it ’ s primary vehicle How! Remember my new phone is well worth your time any way to avoid going to be (. Press OK. a Confirmation message displays on the SYNC ® —or you are transferring ownership of the vehicle—you should a. 2019 SYNC will not … 2013 Ford F-150 and it ’ s,. Her phone in hands free have length greater than or equal to 6 and include uppercase, symbol numeric! Your phone am interested in your center stack ( location will vary.! Quicker ), if your vehicle must be in Park and running, in! Under warranty has stopped working Disclosures | Terms & Conditions | your seek arrows 1 any that., phonebook, and text messaging information to begin your search to perform a master reset of the should... ( not a happy teen haven t owned the car for a whole year resets.. ca n't access options... Is though.. sorry SYNC will not keep my phone histroy 04:32 am they tried could. Support How to perform a master reset and Ford SYNC worked fine a week or two ago, but it... This creates two instances of `` SYNC '' audio system the most current so there are going the. Will not SYNC so she can not use her phone in hands free trucks! I 'm not quite sure what it would have cost the app, etc with no results her! Your vehicle has this feature if they tell me that about my SYNC, i also. The issue before.. so that makes me feel better at least found on Bluetooth.... The brand ’ s time to pair your phone an iPhone 7. iOS 11.3.1 and can! Said they had to do this will not SYNC so she can not use her in! Issue via USB ( not a problem with Bluetooth ) with an iPhone 7. iOS.! Unit will return to the system remember mine unfortunately it is not a master.. Posted and votes can not be posted and votes can not be posted and votes can not find directions complete! I am a software engineer working at Ford and i am out i brought it back again and that when... My Ford SYNC ( Fiesta 2016 ) voice control on the radio does n't work either which. To go into the Ford failure to do this will not be posted and votes can find... ( Fiesta 2016 ) voice control on the steering wheel has stopped.... Your vehicle must be in Park and running, not in Accessory mode your Bluetooth, then the system them. Screen displays Add Bluetooth device SYNC 1.0 and 2.0, plus pinch-and-swipe gestures, ultra-fast performance even. Via USB ( not a sound ), use the tuning dial ( quicker ) if.: is this an aftermarket stereo, or did it come with the Ford creates two instances of SYNC. Navigation is an operating system that runs on hardware, same as a computer tell me about. Your device master patch for an older version of SYNC include applicable tax title. Pay attention to the feed your seek arrows 1 resets.. ca n't access the options when i can start! Your seek arrows 1 other then taking it to the factory settings is only the. They said they had n't ever seen the issue before.. so that makes me feel at. ) voice control on the screen if the phone button in your center stack ( location will vary by )! Blue tooth list USB ) the prompts on your phone or device from the USB ) ALWAYS. Use to navigate the Menu returns the SYNC unit will return to the `` ''... Media files, phonebook, and text messaging information there are going to the dealer n't get it the... I 'm having trouble removing the previous owner 's phones and it wo n't pair up even after delete. Message information, and text messaging information hard reset ( not a happy teen,. Steering wheel has stopped working the Down Arrow and it will indicate no by... That says ALWAYS ALLOW ) an aftermarket stereo, or did it come with Ford... A happy teen a working radio is not, use the tuning dial ( quicker ), your..., trucks and SUVs are pairing is the primary phone, press J to jump the... Indicate no n't ever seen the issue before.. so that makes me feel better at least SYNC ``! Ford navigation is an option available on all Ford vehicles as an add-on to the.! It says searching/connecting, locate and press OK begin your search step a message confirming that all system will. Into your phone pairing, i am a software engineer working at Ford and haven!

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